As we welcome you back to the Nomad Theatre we are putting several new measures in place to ensure that we are Covid-secure. 

Our number one priority is the health and wellbeing of our visitors, members and friends. We’re following the official government guidance on working safely during the coronavirus pandemic to make sure we’re Covid-secure.

As the country moves through the Government’s proposed ‘road map’, we are aware that the measures we are required to have in place may change. Therefore, please check back before attending any events to see what the latest guidance and measures in place are. 

Measures that we currently have in place, include:

• Reduced audience numbers with socially distanced seating.
• Clear signage and one-way systems.
• Face coverings required by all visitors and volunteers whilst inside the building (unless exempt).
• Hand sanitiser stations and protective equipment for volunteers.
• Regular and thorough cleaning 
• Temperature checks upon entry
• NHS Track and Trace.
• Going cash-free.

Please note that our Covid-secure measures apply to all visitors, regardless of vaccination status.

You can read the full details of how this event will be Covid-secure below.

If you have any questions, please feel free to email: [email protected]

Pre-booking your tickets is essential. There will be no walk-ins. You can either print your ticket or, if you are able to open your tickets from your confirmation email on your mobile phone, you can just show them to us on this device. Your ticket will be scanned by our FOH team on arrival at the theatre.

Selecting your socially distanced seats:

You can choose your own seats for socially distanced events when you buy them online.

In order to maintain social distancing, we have divided the auditorium into numbers of ‘pods’, in order to comply with the Government's guidance on restrictions on the size of groups at indoor gatherings in Stage 3 of the roadmap. Please explore the online seating plan to find the appropriate size pod for your booking. Each pod should only be booked for the number of seats it contains, i.e. if you require two seats, please do not try to book a pod for three. If the number of seats you require is not available please call the Box Office on: 01483 284747

Refunds

If you or any of your party cannot attend as a result of Covid, please let us know as soon as possible and we will be happy to give you a full refund, or you can donate the funds to Nomad Players Ltd (Registered Charity Number 287729)

1. Donate by cheque or postal order

Made payable to The Nomads, The Nomad Theatre Bishopsmead Parade, East Horsley, Surrey KT24 6RT

Contact the Treasurer if you're able to set up a monthly standing order, using the subject line "Refund Donation to support The Nomads".

2. Donate via online banking

Online payments: "The Nomads", at Barclays Bank plc, Leatherhead, sort code 20-29-90 a/c no. 70056928

Please mark your payment as "REFUND DONATION"

We ask that if you, or any of your party, meet any of the following criteria on the day of the performance, that you do not attend:

• In the last 10 days, have developed a new, continuous cough, lost your sense of smell or taste, or had a high temperature.
• In the last 10 days, have tested positive for Covid-19.
• In the last 10 days, have been in contact with anyone who has tested positive for Covid-19.
• In the last 10 days, have been contacted by NHS Test and Trace system and told to self-isolate.

When you arrive, you may need to queue to get into the building. Please observe 1m+ social distancing and wear your face mask when queuing, and inside the building. We have added Perspex screens to our Box Office to keep a safe distance between you and our Box Office team

In order to protect everyone, we will ask that you have a temperature check before you enter the theatre building. This will be done using a contact-free thermometer, by a member of the FOH team, who will be wearing the appropriate protective equipment. If your temperature check comes back as too high, you and your group will be asked to return home (For paid performances your tickets will be refunded.)

Please see below for how we are complying with NHS Test and Trace and how we will collect your contact information.

There will be multiple hand sanitiser stations set up around the building. Please use these upon entering the building and before and after touching anything in the building.

You will need to follow the one-way route through the building, which is marked by yellow and black arrows on the floor. Our FOH team will be there to guide you.

Please keep your distance from people outside of the group that you have booked with. 

We ask that you continue to wear your face covering, unless exempt, throughout the performance and your time at the theatre. If you need to have a drink or something to eat, you can remove your face covering to do so, but please put it back on as soon as you are finished.

The toilets will are open; however, we will be limiting the number of people allowed in these spaces at any one time. The maximum number of people allowed in at any one time is two.

The cloakroom will be closed. You will be able to take your belongings into the auditorium with you, but please bring the minimum number of personal items needed.

When you visit the theatre we will need to collect your contact details, so that we can take part in the NHS Test and Trace service and help prevent the spread of COVID-19. The government has asked organisations to do this in order to keep our visitors and volunteers safe.

You and your group will be asked to check in to the theatre using the NHS Test and Trace Covid-19 App, by scanning the QR code located throughout the building. We ask that you download the app in advance of arriving at the theatre in order to save time when checking in. 

Please note that we now need to collect the contact information for all customers visiting the venue, not just the lead booker.

If you do not have the NHS Test and Trace Covid-19 app please fill in the contact form provided and drop it in the box on the counter next to the Box Office. (Your details will be retained for 21 days and then be destroyed)